生成式AI的善意如何触发员工主动担责？零和心态的调节作用

ORIGINAL RESEARCH article

Front. Psychol.

Sec. Organizational Psychology

• 1. Sichuan University Business School, Chengdu, China

• 2. Sichuan International Studies University, Chongqing, China

Abstract

Employees increasingly perceive generative artificial intelligence (GenAI) as a supportive and benevolent workplace entity. Yet, despite examining the disruptive challenges and broad benefits of AI, extant organizational literature fails to adequately explicate the higher-order cognitive mechanisms through which AI benevolence fosters proactive, change-oriented employee behavior. Drawing on cognitive appraisal theory (CAT), this study examines the mechanisms and boundary conditions through which AI benevolence fosters employees' taking-charge behavior. Results from a three-wave survey of 313 internet industry employees demonstrate that: (i) metacognitive strategies mediated the relationship between AI benevolence and individuals' taking-charge behavior; (ii) the employee's mindset attenuated the positive effect of AI benevolence on metacognitive strategies, consequently dampening the overall indirect effect on taking-charge behavior. Ultimately, this research contributes to organizational behavior literature by elucidating how GenAI shapes employee proactivity in AI-augmented work environments.

Keywords

AI Benevolence, Human-AI interaction, metacognitive strategies, taking charge, Zero-sum Mindset

Received

09 July 2026

Accepted

30 September 2026

Copyright

© 2026 Zhang, Ma and Qian. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

*Correspondence:

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